EMERALD TO DIAMOND TRAINING

LESSON 20: CUSTOMER SERVICE = RETENTION

Course Outline

As a new Coach you learn that the two most important ways to build your business are sales and recruiting. What you might not realize is how important it is to retain the customers you have as you continue to grow. Retaining your customers on Shakeology Home Direct (HD) leads to a compound effect that grows your income. Take a look at this Customer Service=Retention chart to see exactly how it works. Hitting Success Club every month by helping just 3 people will lead to consistent income growth. Helping those same customers experience the long-term benefits of Shakeology will help it grow exponentially. 

TO-DO:

Take a look at the video Connecting With Your Customers and write down 3 of your top takeaways. What could you be doing differently to maintain these important relationships?

LESSON 1: WELCOME
LESSON 2: The Power of Beachbody
LESSON 3: Have a Plan
LESSON 4: Vision
LESSON 5: Creating a List of Contacts
LESSON 6: Daily Action Plan
LESSON 7: Off/Motivation
LESSON 8: Recruiting
LESSON 9: Be the CEO
LESSON 10: Coaching Opportunity Event
LESSON 11: Getting Your Coaches Started Right
LESSON 12: Time Management
LESSON 13: How to Earn
LESSON 14: Off/Motivation
LESSON 15: Leads
LESSON 16: Accountability Partners and Mentors
LESSON 17: Creating Videos 1 & 2
LESSON 18: Share a Video
LESSON 19: Define Your Roles for Productivity
LESSON 20: Customer Service = Retention
LESSON 21: Customer to Coach
LESSON 22: Follow-Up
LESSON 23: Coaching Opportunity Event
LESSON 24: Building Emeralds
LESSON 25: Assessment
LESSON 26: Just Do It
LESSON 27: Creating High- Performing Coaches
LESSON 28: Power of Duplication
LESSON 29: Revisit Your List
LESSON 30: Follow Up with New Customers
LESSON 31: Power of Consistency
LESSON 32: Off/Motivation
LESSON 33: Power of Belief
LESSON 34: Developing Diamonds
LESSON 35: Coaching Opportunity Event
LESSON 36: Referrals
LESSON 37: Attract to YOU
LESSON 38: R.S.V.P.
LESSON 39: Off/Personal Development
LESSON 40: Diamond Chart Check-In
LESSON 41: Boosting Team Growth
LESSON 42: Create a Culture of Success Club
LESSON 43: Power of Events
LESSON 44: Hosting Team Calls and Meetings
LESSON 45: Hosting a Coaching Opportunity Event
LESSON 46: Off/Motivation
LESSON 47: Expectations of a Leader
LESSON 48: Connect and Motivate Your Team
LESSON 49: Coaching Opportunity Event
LESSON 50: Leader Road Map
LESSON 51: Lessons in Leadership
LESSON 52: Inspire Action and Trust
LESSON 53: Off/Personal Development
LESSON 54: Relationships
LESSON 55: Next Steps ZOOM CALL

TEAM ROYAL REPUBLIC 2018